Refund Policy

Effective date: September 19, 2026 Last updated: October 11, 2026

We want you to be happy with Sunlorb. This Refund Policy explains when and how you can get your money back.

If you are reading this because something isn’t working as expected, please email us first at hello@byzanx.com — most issues are fixable in a day.

1. Summary

• 14 days, no questions asked, for the initial purchase and for each updates renewal
• No usage threshold. Sunlorb is a visual product with no per-use cost to us, so there is nothing to count — use it as much as you like during the window
• How to request: email hello@byzanx.com with your order ID or license key
• Processing time: typically 5-7 business days after approval, returned to your original payment method

2. Eligibility

You are eligible for a refund if both of the following are true:

1. You paid for either the Pro one-time purchase or an updates renewal
2. Your request is received within 14 days of:
   • The purchase date (for the one-time purchase), or
   • The renewal date (for an updates renewal)

You do not need to provide a reason. We will not ask you to “try harder” or to “let us fix something first” — though if you’re willing to share what didn’t work, that helps us improve.

3. Refund vs. Stop Renewing — the difference matters

These are two different things, and the outcome is not the same:

If you are happy with Sunlorb but don’t want new skins, stop renewing — you keep everything you own, indefinitely. If you want your money back from the original purchase, request a refund and Pro ends right away. A refund of an updates renewal only rolls back that updates period; your Pro access is not affected.

4. How to Request a Refund

Email hello@byzanx.com with:

• Your order ID (from the Paddle email receipt) or your license key
• Optional: a brief reason (helps us improve, not required)

You do not need to:

• Fill out a form
• Provide your credit card information (we never see it)
• Justify your decision
• Wait for an automated reply before getting a real one

We aim to respond within 24 hours on business days.

5. After Approval

Once we approve your refund:

1. We trigger the refund through Paddle (typically within 1 business day)
2. Paddle processes the refund (typically 5-7 business days, depending on your card issuer)
3. You receive a refund confirmation email from Paddle
4. Your license is marked refunded: for the one-time purchase this ends Pro access immediately; for an updates renewal only the updates period rolls back

If you do not see the refund within 10 business days of confirmation, please check with your card issuer first, then email us if needed.

6. What You Keep

Sunlorb stores your preferences on your device, so there is no account data to lose. After a refund of the one-time purchase:

• Your local settings and per-site choices stay on your device
• The free skins keep working
• Pro skins become locked again
• You can purchase again at any time

7. Updates Renewals

The 14-day window applies to each updates renewal the same as the original purchase. If you request a refund on day 15 of an updates renewal, you are no longer eligible under this policy — but you can still stop future renewals through Paddle’s customer portal, and everything you own stays yours either way.

8. Chargebacks

If you initiate a chargeback (i.e., dispute the transaction with your bank) instead of contacting us first, we will:

• Provide Paddle with evidence to contest the chargeback
• Revoke your license key
• Decline future purchases from your account

This protects against fraud but is rarely how we’d prefer to resolve things. Please email us first — chargebacks are slower and worse for everyone.

9. Refunds Outside This Policy

If you have a situation we haven’t anticipated, email us. We have discretion to grant refunds outside this policy in genuinely reasonable cases.

10. Statutory Consumer Rights

This policy does not affect any statutory consumer rights you may have under your local law, including but not limited to the EU Consumer Rights Directive (which provides a 14-day cooling-off period for distance contracts) and similar laws elsewhere.

For users in jurisdictions with longer mandatory refund windows, the longer period applies.

11. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be announced via the extension or by email. The version in effect at the time of your purchase governs your refund eligibility for that purchase.

12. Contact

Email: hello@byzanx.com

We read every email. We typically reply within 24 hours on business days.

Sunlorb is developed and operated by an independent developer. All payments are processed by Paddle.com Inc., which acts as the Merchant of Record.