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Refund Policy

Effective date: August 27, 2026 Last updated: August 27, 2026

We want you to be happy with Discern. This Refund Policy explains when and how you can get your money back.

If you are reading this because something isn’t working as expected, please email us first at hello@byzanx.com — most issues are fixable in a day.

1. Summary

  • Discern’s free tier costs nothing — there is nothing to refund
  • 14 days, no questions asked, for first-time Pro purchases and renewals
  • One exception: refunds may be declined for accounts that have used more than 150 AI analyses during the refund period (each analysis costs us real money in third-party API fees)
  • How to request: email hello@byzanx.com with your license key or checkout email
  • Processing time: within 5 business days, returned to your original payment method via Waffo

2. 14-Day Money-Back Guarantee

If you are not satisfied with Discern Pro, you can request a full refund within 14 days of:

  • Your initial purchase date (for first-time customers), or
  • Your most recent renewal date (for renewing subscribers)

You do not need to provide a reason, and you do not need to fill out a form.

3. The AI Usage Exception

Every AI analysis costs us a small but real amount in third-party LLM API fees. Pro removes the daily limit, so a minority of accounts can consume significant API costs within the refund window.

If your account has consumed more than 150 AI analyses since your purchase or most recent renewal, we may decline the refund, because those costs have already been incurred and cannot be recovered.

Examples:

  • ✅ You bought Pro yesterday, ran 40 analyses, want a refund → Eligible
  • ✅ You renewed annual Pro last week, ran 120 analyses, want a refund → Eligible
  • ❌ You bought Pro 10 days ago, ran 400 analyses, want a refund → Likely declined
  • 🤝 You bought Pro 12 days ago, ran 200 analyses, but the strong-model pass never worked on your machine → Email us; we may make an exception for clear product issues

This threshold does not apply to the local heuristic engine, profile settings, or history features — those are essentially zero marginal cost for us.

4. How to Request a Refund

Email hello@byzanx.com with:

  • Your license key (visible in the extension’s Pro status row), or the email address you used at Waffo checkout
  • Optional: a brief reason (helps us improve, not required)

We aim to respond within 24 hours on business days.

5. After Approval

Once we approve your refund:

  1. We trigger the refund through Waffo Pancake (typically within 1 business day)
  2. Waffo processes the refund (typically 5-7 business days, depending on your card issuer)
  3. Your license key is deactivated immediately; Pro features stop working
  4. Discern reverts to the free tier — 10 AI analyses per day and unlimited heuristic checks, so the core promise (a verdict on every article) keeps working
  5. Your local data remains intact: profile, stats, and analysis cache are untouched

If you do not see the refund within 10 business days of confirmation, please check with your card issuer first, then email us if needed.

6. After the 14-Day Window

Refund requests made after 14 days are evaluated case-by-case. We are not obligated to issue refunds after the window, but we will consider:

  • Billing errors or duplicate charges
  • Proven inability to use the Service due to unresolved technical issues on our side
  • Other extenuating circumstances

For recurring subscriptions: cancelling stops future renewals but does not refund the current billing period. To cancel, use the Waffo customer portal (link available in the extension’s Pro settings; Magic-Link login with your purchase email).

7. Referral Rewards

Invite rewards (+5 analyses per day for 30 days, per invited friend) and welcome-period bonuses have no monetary value and are not refundable. If a reward fails to activate due to a Service outage or bug, email us and we may restore it at our discretion.

8. Chargebacks

We prefer to resolve issues directly. If you believe a charge is incorrect, please email hello@byzanx.com before initiating a chargeback with your bank or card issuer. Unauthorized chargebacks may result in license key deactivation.

9. Statutory Consumer Rights

This policy does not affect any statutory consumer rights you may have under your local law, including the EU Consumer Rights Directive (which provides a 14-day cooling-off period for distance contracts) and similar laws elsewhere.

For users in jurisdictions with longer mandatory refund windows, the longer period applies.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be announced in-product or by email (for active subscribers). The version in effect at the time of your purchase governs your refund eligibility for that purchase.

11. Contact

Email: hello@byzanx.com

We read every email. We typically reply within 24 hours on business days.

Discern is developed and operated by an independent developer. All payments are processed by Waffo Pancake, which acts as the Merchant of Record.